Privacy Policy

Effective Date: 17/04/2025

At Barbastelle Lifestyle, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our services or visit our website.

1. Who We Are

Barbastelle Lifestyle is a London-based lifestyle service specialising in:

  • Personal Shopping

  • Gifting & Sourcing

  • Wardrobe Organisation

  • Event Styling & Decor

Our services are tailored and client-focused, requiring a high level of trust and discretion.

2. What Information We Collect

We collect personal data to provide and improve our services. This may include:

Personal Information:

  • Full name

  • Contact details (email address, phone number, home address if required for appointments)

  • Style preferences, sizes, and wardrobe details

  • Event-specific information (e.g. guest list details, venue access)

  • Gift recipient names and relevant preferences (if applicable)

Technical Information:

  • IP address and browser data (when visiting our website)

  • Usage data and cookies (for performance and analytics)

Payment Information:

  • Billing information (processed securely via third-party payment processors; we do not store full card details)

3. How We Use Your Information

Your data may be used for the following purposes:

  • To deliver our lifestyle services (e.g. sourcing items, arranging appointments, planning events)

  • To communicate with you about upcoming sessions, proposals, or follow-ups

  • To personalise your experience with tailored recommendations

  • To manage payments and invoicing

  • To comply with legal obligations

4. How We Store and Protect Your Data

We take all reasonable steps to ensure your information is stored securely and protected from unauthorised access. This includes:

  • Password-protected systems and devices

  • Secure cloud storage and encrypted platforms

  • Limited access to client information within our team

We retain your data only for as long as necessary to fulfil our services or comply with legal and financial obligations.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your data with trusted third parties only when necessary, such as:

  • Delivery providers or couriers (for gift services)

  • Suppliers and vendors (e.g. when sourcing items or coordinating event decor)

  • Payment processors

  • Professional advisors (e.g. accounting or legal teams)

All third parties are required to handle your information in accordance with data protection laws.

6. Your Rights

Under applicable data protection laws (such as the UK GDPR), you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (unless we are legally required to retain it)

  • Withdraw consent for marketing communications at any time

  • Object to or restrict how we use your data

To exercise your rights, please contact us at: info@barbastellelifestyle.co.uk

7. Cookies and Website Analytics

Our website may use cookies to enhance your experience and collect basic analytics. You can adjust your cookie preferences through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Effective Date” clearly marked.

9. Discretion and Confidentiality

At Barbastelle Lifestyle, discretion is at the heart of everything we do. We recognise that our clients place their trust in us when sharing personal details, lifestyle preferences, and access to their homes, wardrobes, events, or gift recipients.

We are fully committed to maintaining the highest standards of confidentiality at all times. This means:

  • We will never publicly disclose any information about our clients, their identities, or the nature of our work together without explicit written consent.

  • Photographs, event details, or personal styling outcomes will only be shared publicly (e.g., on social media or marketing materials) if the client has given clear permission.

  • Any access to private residences, wardrobes, or event venues is treated with absolute respect and discretion.

All team members, assistants, or collaborators involved in delivering our services are bound by strict confidentiality agreements to ensure your privacy is safeguarded throughout.

Your trust is the foundation of our work, and we take that responsibility seriously in every interaction.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Barbastelle Lifestyle
Email: info@barbastellelifestyle.co.uk
Website: www.barbastellelifestyle.co.uk